Cancellation & Refund Policy
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Cancellation & Refund Policy
Clear Timelines for Safaris, Kilimanjaro & Prepaid Park Fees
Planning a Tanzania trip involves advance payments for national park permits, lodges, and logistics. Because many of these services are prepaid and non-refundable by third parties, our cancellation terms are clearly defined.
Why Cancellation Policies Are Strict
A large portion of your trip cost is paid in advance to secure national park fees, Kilimanjaro climbing permits, lodge reservations, and crew arrangements. These payments are often non-refundable and date-specific.
Standard Cancellation Timeline
More than 60 days before arrival
Remaining balance is refundable minus any unrecoverable costs (bank charges, supplier deposits already paid).
60 to 30 days before arrival
Reason: Lodges and permits are already secured and partially paid.
29 to 15 days before arrival
Reason: High likelihood that bookings cannot be resold.
14 days or less before arrival
No refund in most cases.
Reason: All services are fully paid and non-recoverable.
Kilimanjaro-Specific Considerations
Climbing permits and crew arrangements are particularly sensitive. Park fees are paid upfront to authorities and are generally non-refundable once booked. Crew and logistics costs are committed in advance, so late cancellations usually result in high penalties.
Safari Lodges & Camp Deposits
Luxury lodges and tented camps require deposits to confirm bookings. High-end properties often have non-refundable deposits, especially during peak season (June–October and December holidays), which has stricter terms and higher penalties.
National Park & Conservation Fees
Park fees paid to TANAPA and the Ngorongoro Conservation Area are date-specific, non-transferable, and generally non-refundable once issued. This applies to Serengeti, Ngorongoro, and Kilimanjaro National Park.
Changes vs Cancellations
Date or itinerary changes may be possible if requested early and are subject to availability and price differences. Some components (flights, lodges, permits) may not be changeable.
Force Majeure
We are not liable for changes or cancellations caused by natural disasters, government restrictions, strikes, or major travel disruptions. In such cases, we will make every effort to offer rescheduling or partial credit where possible.
Travel Insurance (Strongly Recommended)
Due to strict cancellation terms, we strongly recommend comprehensive travel insurance that covers trip cancellation, interruption, medical emergencies, and emergency evacuation (especially for Kilimanjaro).
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Lameck
Safari & Guide Specialist
“Let us guide you through the wild—your safari begins with one message.”
Why Choose Us
Local expertise, honest planning, and genuine care for every step of your journey.
Local Expert Guides
Born-and-raised guides who know the land, the wildlife, and the best-kept secrets of every park.
Tailor-Made Itineraries
Every safari is built around you—your pace, budget, interests, and travel style.
Transparent Pricing
Clear, honest quotes with no hidden costs—you always know exactly what you’re paying for.
Safety & Reliability
Well-maintained 4x4s, experienced drivers, and thorough planning for total peace of mind.
24/7 On-Trip Support
A real person is always reachable—before, during, and after your adventure.
Responsible Travel
We support local communities and protect the wild places that make Tanzania so special.
What Our Guests Say
Real journeys, real moments — in the words of those who travelled with us.
Our Serengeti safari was beyond anything we imagined. We saw all of the Big 5 in three days, and our guide knew exactly where to be at every moment. Boniface and the team made the whole trip effortless and unforgettable.
Reaching Uhuru Peak was the hardest, most rewarding thing I’ve ever done — and I couldn’t have done it without this team. The guides were patient, encouraging, and incredibly professional. You can feel their mountain experience in everything they do.
Travelling with three kids felt daunting, but Wild Zoom Safari thought of everything. The pace was perfect, the lodges were wonderful, and our guide kept the children captivated the whole time. A trip our whole family will treasure forever.
For our honeymoon we combined the Ngorongoro Crater with the beaches of Zanzibar, and it was pure magic. Every detail was handled with care, from sunset dinners to private game drives. Truly the trip of a lifetime.
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